You Asked, We Answered
WHAT ARE THE PAYMENT OPTIONS?
The Wix Stores checkout process is secured by HTTPS / TLS encryption and it is safe for customers. Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).
PayPal Buyer Protection covers your eligible purchases if they don’t show up or match their description.
Laybuy makes budgeting easier, allowing you to break down your payments into instalments.
WHAT IS YOUR RETURN POLICY?
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can return it to;
42 Milestone Close, Heath, Cardiff, CF14 4NQ
The product must be in the same condition that you received it and undamaged. After we receive your item,we will process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card and clearpay payments it may take 5 to 10 business days for a refund to show up on your statement.
You are eligible for a full reimbursement within 14 calendar days of your purchase.
After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. Return postage is covered by the customer.
If you have any additional questions or would like to request a refund, feel free to contact us.
MY ORDER HAS ARRIVED, BUT IT IS DAMAGED.
We apologise if you’ve received damaged mail. We do all we can to keep your deliveries safe and secure but if something has gone wrong, we’re here to help.
Please email us within 5 days of receiving your order at firstname.lastname@example.org. We will need your order number and three pictures;
A picture of the external postage box
A picture of the internal packaging
A picture of the damged item